Refund policy

Returns & Refunds

We want you to love your Hello Lovely order.

Because our stickers and paper goods are small, individually packed items, we do not accept returns or exchanges for change of mind, incorrect selection, or simply deciding an item isn't right for you.

If your order arrives damaged, defective, or with the wrong item, please contact us at hello@hellolovely13.com within 7 days of delivery. Please include your order number and a photo of the item or packaging so we can make it right.

If we made an error or your item arrived damaged or defective, we'll work with you on a replacement or refund, as appropriate.

Lost or delayed mail: Orders sent by untracked Lettermail are not eligible for refunds solely because tracking is unavailable or the package is delayed or lost in transit. If you'd like tracking, please select a tracked shipping option at checkout.

We reserve the right to address individual situations fairly and in accordance with applicable consumer-protection laws.

Questions?
Email us at hello@hellolovely13.com.